The ADR service agreement between Ltd and Genesis Global Limited was signed on the 4th of September 2019 by both parties and explicitly came into effect on that date.Sadly it is our considered opinion this is not a defence that can be view as valid or legitimate based on the following facts: The operator's justifications for non-compliance with our ruling was to argue that our ADR service agreement was non-valid as they had not yet taken action to build details of their use of our service into their complaint's policy/terms of use. With respect to the complaint in question, it was the opinion of this service - an opinion that had been complimented via consultation with the regulator (Malta Gaming Authority) - that Genesis Global had failed to take appropriate action to restrict a player from further play after the player communicated multiple strong indicators of gambling addiction.

Ltd terminated this group's use of our ADR service in February 2020 after the Genesis Global Group refused to comply with a complaint ruling that went against them. The Genesis Global Group previously utilised our Alternative Dispute Resolution (ADR) service.